Umoya Stay Privacy Policy
Umoya Stay ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy outlines how we collect, use, disclose, and protect the information obtained through our online platform and related services, which include cloud-based property management systems, guest experience platforms, automated check-in/check-out solutions, dynamic pricing tools, direct booking engines, payment gateway integrations, staff management modules, predictive analytics for occupancy, inventory management, multi-property management, and customer relationship management (CRM) for hotels.
Information We Collect
We collect various types of information to provide and improve our services to you as a user of our site and its offerings.
- Information You Provide to Us: This includes personal data such as your name, email address, phone number, company name, and payment information when you register for an account, subscribe to our services, request a demo, contact customer support, or participate in surveys.
- Information Collected Automatically: When you visit our site, we automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, operating system, referrer URLs, pages viewed, and the dates and times of your visits. We use cookies and similar tracking technologies to collect this information.
- Information from Other Sources: We may receive information about you from third-party sources, such as business partners, analytics providers, and publicly available sources, to the extent permitted by law.
How We Use Your Information
The information we collect is used for various purposes, primarily to deliver and enhance our services:
- To provide, operate, and maintain our services, including the management of accounts, processing payments, and delivering support.
- To improve and personalize your experience on our site and with our services, including understanding how users interact with our platform.
- To develop new products, features, and functionalities.
- To communicate with you, including sending service updates, security alerts, and support messages.
- For marketing purposes, such as sending promotional materials that may be of interest to you, based on your preferences.
- To monitor and analyze trends, usage, and activities in connection with our services, for research and analytics.
- To detect, prevent, and address technical issues, fraud, or other illegal activities.
- To comply with legal obligations and enforce our terms and conditions.
Sharing Your Information
We may share your information in the following circumstances:
- With Service Providers: We engage third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.
- For Legal Reasons: We may disclose your information where required to do so by law or subpoena, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement, or to protect the security or integrity of our service.
- With Your Consent: We may share your information with your explicit consent for any purpose not outlined herein.
Data Security
We implement robust technical and organizational measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
Third-Party Links
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Umoya Stay
2847 Rivonia Road,
Corner 12th Avenue,
Sandton, Gauteng,
2191, South Africa