Terms and Conditions for Umoya Stay

Welcome to Umoya Stay! These Terms and Conditions ("Terms") govern your use of the Umoya Stay website and our suite of cloud-based property management systems, guest experience platforms, and related hospitality technology solutions (collectively, the "Services"). By accessing or using our website or Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using our online platform, you affirm that you are at least 18 years old and capable of entering into a binding contract, and that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you must not use our Services or website.

2. Description of Services

Umoya Stay provides advanced software and hospitality tech solutions, including but not limited to:

• Cloud-based property management systems (PMS)
• Guest experience platforms
• Automated check-in/check-out solutions
• Dynamic pricing tools
• Direct booking engines
• Payment gateway integrations
• Staff management modules
• Predictive analytics for occupancy
• Inventory management
• Multi-property management
• Customer relationship management (CRM) for hotels

Specific features and functionalities may vary based on your subscription plan or agreement with Umoya Stay.

3. User Accounts

To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for any activities or actions under your account, whether or not you have authorized such activities or actions. You must notify Umoya Stay immediately of any unauthorized use of your account.

4. Intellectual Property Rights

All content, trademarks, service marks, trade names, logos, and intellectual property displayed on our site and within our Services, including but not limited to software, text, graphics, images, and their selection and arrangement, are the exclusive property of Umoya Stay or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes, subject to these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our platform, except as generally and expressly permitted by Umoya Stay.

5. User Responsibilities

As a user of our Services, you agree not to:

• Use our Services for any unlawful purpose or in any way that violates any applicable local, national, or international law or regulation.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our Services, or which, as determined by us, may harm Umoya Stay or users of the Services or expose them to liability.
• Upload or transmit any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services.
• Impersonate or attempt to impersonate Umoya Stay, a Umoya Stay employee, another user, or any other person or entity.

6. Data Privacy and Security

Umoya Stay values your privacy and the security of your data. Our practices regarding the collection, use, and disclosure of personal information are detailed in our Privacy Policy, which is incorporated into these Terms by reference. You agree that all information you provide through this service is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

7. Fees and Payment

Certain Services provided by Umoya Stay may require payment of fees. You agree to pay all applicable fees as described on our website or in your specific service agreement. All fees are non-refundable unless otherwise expressly stated. Umoya Stay reserves the right to change its pricing structure and payment terms at any time, with prior notice to you.

8. Third-Party Services

Our Services may integrate with or contain links to third-party websites or services that are not owned or controlled by Umoya Stay. Umoya Stay has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Umoya Stay shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

9. Disclaimer of Warranties

Our Services are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. Umoya Stay does not warrant that the Services will be uninterrupted, secure, or error-free; that defects will be corrected; that the Services are free of viruses or other harmful components; or that the results of using the Services will meet your needs or expectations.

10. Limitation of Liability

In no event shall Umoya Stay, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

11. Indemnification

You agree to defend, indemnify, and hold harmless Umoya Stay and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) content posted on the Service.

12. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Services.

15. Contact Us

If you have any questions about these Terms, please contact us:

Umoya Stay

2847 Rivonia Road,

Corner 12th Avenue,

Sandton, Gauteng, 2191,

South Africa

Phone: +27 11 507 8963